Pick the right inbox — most lanes respond within one business day.
Email lands directly with the engineer or rep who owns that lane — no ticket queue, no sales wrapper. Billing, plan changes, and cancellation are self-serve from the dashboard.
Pilots, MSAs, custom SLAs, self-hosted Worker routes.
We reply within 1 business day.
SDK bugs, billing questions, account access.
Pay-as-you-go: <24h · Enterprise: per SLA.
Vulnerability disclosure, abuse reports, security questionnaires.
Acknowledged within 48 hours.
DPA, MSA, privacy requests, sub-processor lists.
Reply within 2 business days.
self-serve first
Most SDK questions are faster answered in the docs. Billing, top-ups, and cancellation are self-serve from the dashboard — no sales required.
enterprise pilots — 20 min to scope
Email enterprise@aliax.xyz with your stack (Playwright/Selenium · GPT-4V/Claude/Gemini · daily run volume). We'll send 3 calendar slots within 24 hours. NDA on request — turned around in 1 business day.